Mortgage Offices

After studying advanced business, my career began in the residential property market, where I found my niche in some of the most affluent postcodes in North West London. Having worked closely with mortgage brokers in my capacity as a senior property negotiator, my interest in financial services led me to qualify as a CeMap adviser with distinction, when I joined the industry in 2005.

Today, I have specialist knowledge of and experience in the arrangement of all types of secured lending (including bespoke private and asset-based funding both in the UK and overseas). As well as, of course, mortgage protection/self-assurance products (which go hand-in-hand).

I like to think of myself as a natural ‘people’s person’ as well as being a dedicated adviser. To that end, I always try my best to really invest in all my client relationships, going above and beyond to accommodate their needs.

I suppose I have now become what is known as a ‘Later Life’ specialist, financial planning for those at retirement and in what is sometimes referred to as the ‘third age’. My personal experience when my mother became ill in her old age led me, ultimately, to take up this specialisation. It showed me there was a need for financial advisers to combine their core skills with an in-depth knowledge of how Long-Term Care is provided and financed.

It is important to note here that Later Life financial planning encompasses a broad range of advice in addition to the financing of long-term care, including, for example, inheritance tax planning, investment, equity release and retirement solutions tailored for the older ages.

Kay joined the company in 2005, having previously worked as a local Building Society Manager. She has worked in the financial services industry for over 20 years and provides mortgage and insurance advice. Married with 2 children, Kay spends most of her spare time chauffeuring her eldest son to various golf matches up and down the country.

I've been an adviser since 1981. As the years go by, you grow with your clients, sharing various stages in their life and helping them with the financial aspects. From buying the first family home and starting new businesses, to planning for when they stop working. You’re also there in unhappier times but sometimes that’s where I see my advice ‘bearing fruit’ and that I’ve done a good job for my client or for their family.

I know how important the financial matters I am dealing with are for my clients and l really care about doing the best job I can. When there are problems (for example, if an insurance company delays paying out a claim or a mortgage company is slow getting an offer out) I don't take no for an answer and don't rest until the issues are resolved.

I consider myself to hold an important and, in many ways, privileged role. Many of our clients are with us for many years and we play an important part in ensuring their finances are robust enough to work for them throughout their lives. As such, I take great pride in getting to know each and every one of my clients personally, understanding them and their families, and always doing my very best on their behalf.

Financial advisers tend to be needed at the key moments in someone’s life, some of them during joyous events and through times of success, and others around sad events and troubled periods. It's one thing helping clients with their finances from a positive starting point, but a good adviser must also be able to help when situations are less positive too.

Richard joined the company in 1997 having previously worked as a Building Society Manager and has worked in financial services since school. Richard specialises in Mortgage and Protection advice, obtaining most of his clients from referrals and recommendations and works closely with local estate agents, solicitors and accountants. When not at work, Richard enjoys cycling, walking and spending quality time with his family.

Christine joined the company in 2012 as an administrator, with well over 20 years’ experience in various clerical support roles. She currently works in the Mortgage Department and has recently passed her CF6 mortgage advice qualification. In her spare time she likes to keep fit at the gym as well as walking miles with her spaniel.